Shipping and Delivery Policy

1. Delivery Areas

We deliver within the Kingdom of Saudi Arabia to every city covered by our contracted shipping companies. The available cities are shown at checkout.

Shipping outside the Kingdom is explained in section 9.

2. Processing and Delivery Times

We prepare your order within 1–2 business days of confirmation, after which it reaches you within:

• The period starts from order confirmation and payment, and excludes Fridays, Saturdays and public holidays.
• Large items (mattresses and bed bases) may need extra preparation time, which we state on the product page.

3. Shipping Fees

• Delivery within the Kingdom is free on orders of 350 or more.
• Orders below 350 are charged shipping automatically at checkout, based on the city and the weight and size of the order.
• The total is shown before you confirm payment. There are no hidden fees.

4. Installation

• Delivery within Riyadh includes installing mattresses and bed bases in the room you choose.
• Orders to other cities are handed over at the address by the shipping company.
• Installation includes carrying items to upper floors, with no extra charge for buildings without a lift.

5. Your Old Mattress

We do not currently offer an old-mattress removal service. Please arrange its disposal before the delivery date.

6. Delivery Appointment and Tracking

• Our team contacts you before delivery to agree a time.
• If delivery cannot be completed at the agreed time, we try again and arrange a new appointment with you.
• When your order ships you receive the tracking number by WhatsApp or SMS.
• Please make sure your address and mobile number are correct at checkout.

7. Items on Display in the Showroom

Items on display at the Matt Royal showroom on Al Urubah Road, Riyadh, can be ordered and shipped to your address. You are welcome to visit the showroom and inspect the product, then confirm the order through the online store or with our sales team, and we ship it to you within the delivery times above.

8. Receiving Your Order

Please inspect the shipment on delivery and tell us within 48 hours if anything is damaged or missing. Exchange and return terms apply as set out in our Exchange and Return Policy.

9. Shipping Outside the Kingdom

We ship to the Gulf states and some other destinations after you contact us. Our team sets the shipping cost according to the destination and the weight and size of the order, and sends it to you for approval. Shipping takes place only after you approve the cost and complete payment.

10. Contact Us

WhatsApp: 966555056322 · Showroom: Al Urubah Road, Riyadh